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Technological industries and the rise of internet

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Unformatted text preview: mployee turnover is affected by whether a manager is an adapter or innovator. With a manager who is an adapter, people are less likely to leave a position if they have good relations with their coworkers. With a manager who is an innovator, people are less likely to leave a position if they are pleased with the pay they receive. Nicholas Skinner (1989) conducted a fascinating study indicating that men and women both equate innovativeness in male managers with effectiveness but equated adaptiveness with effectiveness for female managers. Clearly, what model of management is best is a complex issue, involving considerations of the task to be performed, the subordinates to be managed, and the output that is desired. In any event, the belief that Theory Y is superior to Theory X cannot be supported. IMPLICATIONS FOR MANAGEMENT METHODS Evidence in this article indicates that several essential components of McGregor’s Theory X and Theory Y require reconsideration. First is the question of what kind of management is most appropriate for new kinds of organizations, such as technological organizations, ad hoc organizations, and regulated monopolies. Second is the impact these findings have on efforts to implement Theory Y ideas, in particular through the use of Total Quality Management (TQM). Technological industries and the rise of Internet companies have led to a resurgence of interest in McGregor’s ideas (Bennis, Heil, and Stephens 2000, 4). These companies present managers with the kinds of challenges McGregor foresaw: employees working at home and requiring greater flexibility and understanding from managers in order to produce quality products. Internet companies and software companies stress creative solutions to various business, academic, and information control problems. Popular characterizations of those who work at such companies emphasize their free-spirited nature and unorthodox approach to work. Yet those who work in this industry tend to complain that what they lac...
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