Both rahim and jehn 1995 suggest that while taskgoal

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Unformatted text preview: oth Rahim and Jehn (1995) suggest that while task/goal conflict may enhance performance under certain circumstances, the downsides are the same as for interpersonal conflicts. Krauss and Morsella (2000) contend that communication is critical in conflict management and set forth four paradigms for effective communications: encoder-decoder, intentionalist, perspective-taking, and dialogic. Intervention is required by the PM to manage conflict, this requires trust (Grisham 2005; Sullivan et al. 1981; Greenberg 2001; Lewicki and Wiethoff 2000; Kramer and Tyler 1996; Rousseau et al. 1998), empathy, communications, and power (Coleman 2000; Avruch, K. 1998). When intervening into a conflict the level of each dimension achieved by the leader will determine the effectiveness and the durability of the solution achieved. Clarke and Lipp (1998) suggest that conflict resolution be conducted by problem identification and clarification, cultural and organizational exploration, conflict resolution, and organizational integration, in addition Oetzel et al. (2001) describe “facework” as a key ingredient in conflict management. Intervention techniques that can be used have been described by Burbles and Rice (1991); Gudykunst et al. (1991); Slate (2004); and Levine (1998) that suggest communicative virtues including tolerance and patience, and rides on trust, respect, appreciation, and affection. Intervening in conflict is difficult, Ting-Toomey (2001) suggests that the level of context of the conflict by each party needs to be understood by the PM, and Gurevitch (2001) describes the problems associated with the failure to discard preconceived ideas about others and other cultures. Deutsch (Lewicki and Wiethoff 2000) believes that rapport building; conflict Menu Go Back Next Page resolution (listening, empathy, identifying creative means to resolve disputes, etc.); group process; and, decision making (leadership, communications, clarifying, summarizing, integrating, etc) skills are necessary for effective conflict resolution....
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This document was uploaded on 01/22/2014.

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