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Moussa-AIPMOct05 - Print Menu Go Back Next Page Conflict...

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Conflict Management, Negotiation, and Effective Communication: Essential Skills for Project Managers K. Hudson 1 , T. Grisham 2 , P. Srinivasan 3 , N. Moussa 1,4,5 1 Graduate School of Business, RMIT Melbourne, Victoria, Australia 2 St. Petersburg College, Florida, USA and Grisham Consulting Inc, Florida, USA 3 General Electric Power Systems, China 4 Sinclair Knight Merz Pty Ltd, Melbourne, Victoria, Australia 5 Australian Institute of Project Management, Melbourne, Victoria, Australia Corresponding Author: Neveen Moussa. Sinclair Knight Merz Pty Ltd, c/o MPDJV, Locked Bag 17, Cloisters Square, Perth 6850, Australia. Phone: +61402963439. Fax: +618 662631600. email: [email protected] Summary: People with strong leadership skills can be more effective Project Managers (PM). Organizations are becoming flatter, culturally rich, geographically diverse, and intensely competitive. The possibilities for conflict are greater in such environments, and PM’s must have sufficient competencies to lead in such situations. This paper will reflect on three complementary leadership competencies that are addressed in world wide competency standards, that of, conflict management, negotiation, and effective communication, which the authors argue are not well represented in the National (Australian) Competency Standards for Project Management. These competencies have been found by the authors to be most useful in practicing project management. To manage conflict a PM must understand the basics of negotiation theory and effective communications. This paper discusses some recognized negotiation techniques, and useful communications skills that will enhance the ability of PM’s to be more effective not only in conflict management, but in many aspects of Project Management. Introduction People with strong leadership skills can be more effective Project Managers (PM). Organizations are becoming flatter, culturally rich, geographically diverse, and intensely competitive. The possibilities for conflict are greater in such environments, and PM’s must have sufficient competencies to lead in such situations. This paper will reflect on three complementary leadership competencies that are addressed in world wide competency standards, that of, conflict management, negotiation, and effective communication, which are not believed to be well represented in the National (Australian)
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