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Unformatted text preview: The American standard has one reference to contract negotiations; and the ICB has three
references: determining negotiation procedures; carrying out negotiations, and, the PM
having the aptitude, power, energy and endurance to carry through with negotiations.
Conflict management competencies are also only covered in the American and ICB standards
and includes: reducing conflict within project teams; not hiding or avoiding conflict, but
facilitating resolution; identifying the social behaviour reflected in conflict situations;
supporting the creation of healthy argumentative cultures, and being able to find consensus
with others; aiming for win-win situations; and reacting coolly to personal attacks and
forgiving such attacks.
To round out this investigation of leadership competencies a review of other studies (Barber
and Tietje 2004; Tas and LaBrecque 1996; Strang Accessed 2005; Weinkauf and Hoegl
2002) of competencies identified a list of further leadership conflict, negotiation and
communication competencies. This list of communication competencies relates almost
exclusively to the personal attributes of the PM. These may be summarized as:
Display assertive leadership
Display responsiveness management
Display interpersonal skills
Display social skills
Be fluent in speaking
Secure information flow
Coach and develop the team
This investigation has identified that a project manager is required to be competent in a great
number of areas related to communication, negotiation and conflict management, that have
not yet been addressed within the NCSPM.
As communication and negotiation can be considered as competencies also required for
conflict management, a brief overview of conflict management, including practical
competencies required is presented below. Conflict Management
It is critical that a leader have the ability to understand the sources of conflict, recognize
conflict early, manage conflict, and do this in a constructive way that pulls people together....
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- Winter '14