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Whoappraisesperformance 23 effectivefeedbacktips

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Unformatted text preview: raining and development Training and development • Needs assessment – An assessment of which employees need training or development and what type of skills or knowledge they need to acquire 19 Types of training Types of training • • • • Classroom instruction On­the­job training Varied work experiences Formal education 20 Performance appraisal and Performance appraisal and feedback • Performance appraisal – The evaluation of employees’ job performance and contributions to their organisation 21 Performance appraisal and Performance appraisal and feedback • Performance feedback – The process through which managers share performance appraisal information, give subordinates an opportunity to reflect on their own performance and develop, with subordinates, plans for the future 22 Who appraises performance? Who appraises performance? 23 Effective feedback tips Effective feedback tips • Be specific and focus on correctable behaviour. Provide a suggested improvement • Focus on problem­solving and improvement, not criticism • Express confidence in worker’s ability to improve 24 Effective feedback tips • Use both formal and informal feedback • Treat subordinates with respect and praise achievements • Set a timetable for agreed changes 9-25 Wages, conditions and the role of Wages, conditions and the role of industrial relations ...
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