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Unformatted text preview: ment by objectives program. The people in your department
have asked you to explain the program and help them understand how it w ill affect them.
W hich of the follow ing is an example of an MBO objective?
a) quality of all products s hould increas e s ubs tantially
b) telephone orders s hould be proces s ed prom ptly
c) com pany cos ts s hould be decreas ed as m uch as pos s ible
d) s ales s hould be increas ed by two percent
e) new cus tom ers s hould be brought in on a regular bas is
Ans wer d) s als s hould be increas ed by two percent
Performance evaluations done by one's associates is called
a) im m ediate s ubordinate(s ) review
b) im m ediate s uperior's review
c) the com prehens ive approach: 360 degree evaluation
d) com bined s ubordinate/s uperior review
e) peer review
Ans wer e) peer review
Jason faced a real uproar recently from his employees after they received their annual pay increases. The main
complaint w as that his employees didn't think that the process by w hich the increases w ere aw arded w as fair. This
is an example of
a) interactional jus tice
b) operant jus tice
c) procedural jus tice
d) dis tributive jus tice
e) equitable jus tice
Ans wer c) procedural jus tice
The premise that higher level needs can emerge before low er level needs are met is part of
a) ERG theory
b) proces s theory
c) Mas low's theory
d) expectancy theory
e) valence theory
Ans wer a) ERG theory
According to cognitive evaluation theory, pay should not be directly...
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This note was uploaded on 01/23/2014 for the course COMM 329 taught by Professor Other during the Spring '12 term at UBC.
- Spring '12