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Who should be trained managers professionals core

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Unformatted text preview: erson Analysis What functions or business units need training? Who should be trained? Managers? Professionals? Core employees? How will I identify which employees need training? Task Analysis Does the company have the people with the knowledge, skills, and ability needed to compete in the marketplace? For what jobs can training make the biggest difference in product quality or customer service? What tasks should be trained? What knowledge, skills, ability, or other characteristics are necessary? 3­6 Advantages and Disadvantages of Advantages Needs Assessment Techniques (1 of 3) (1 Technique Advantages Disadvantages Observation Generates data relevant to work environment Minimizes interruption of work Needs skilled observer Employees’ behavior may be affected by being observed Questionnaires Inexpensive Can collect data from a large number of persons Data easily summarized Requires time Possible low return rates, inappropriate responses Lacks detail Only provides information directly related to questions asked 3­7 Advantages and Disadvantages of Advantages Needs Assessment Techniques (2 of 3) (2 Technique Advantages Dis...
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