Unformatted text preview: turn the music-on-hold up, through the phones, as accompaniment.
The documentation manager emerges from her sunny ofﬁce in the back and announces that she has a
new couch in her ofﬁce so people can escape from all the administration in the front.
These people seem happy. The technical support manager really likes to explain to people on the
telephone; the documentation manager loves teaching and writing. The admin department includes
a college student and a soccer mom, both of whom understand the accounting system very well
and usually forgive it its ﬂaws. The ofﬁce manager, a former teacher, says managing this diversity
is nothing compared to dealing with a classroom full of adolescents. The product manager and
marketing manager both earned their business degrees while working part-time in tech support, and
joined full-time as soon as they graduated. These people like their jobs and they like each other. They
work together well.
Flash back to the same company four years earlier, with a totally different staff. Back then, the
controller was worried sick about the integrity of the computer system. The former technical support
person was tired of technical support and upset that the controller had a better computer. The sales
manager spent half of her day settling disputes between the controller and the technical support
The point here is that the jobs need to be done and the people need to match their job functions
and preferences. A manufacturing company can’t survive without a production manager, a software
company can’t live without technical support, and most companies also need ofﬁce management and
administration. HURDLE: THE BOOK 8.2 ON BUSINESS PLANNING If we jump straight into personnel plans and résumés and business jargon related to the management
team, we can inadvertently forget that there is something much more vital and alive than just looking
good for investors. A company is where its employees come together most every day, for the major
part of the day. If it isn’t a good place to w...
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- Winter '09