26 n kpmguniversity of illinois business measurement

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ption Human Resource Management This resource management process includes all activities associated with attracting and retaining employees. It also includes overall issues of employee evaluation, motivation, and compensation. Property Management This resource management process includes all activities with respect to obtaining and maintaining necessary physical locations for offices, warehouses, and retail stores. Regulatory Management This process includes all issues associated with complying with relevant laws and regulations. It may include a risk management function as well. 26 n KPMG/University of Illinois Business Measurement Case Development and Research Program July 1999o Financial/Treasury Management The traditional focus of the audit is found in this resource management process. The process includes budgeting, transactions processing, investment/debt management, and internal/external financial reporting. Information Management This resource management process includes all information technology management decisions from business requirements through implementation, maintenance, and ongoing support to users. 27 n KPMG/University of Illinois Business Measurement Case Development and Research Program July 1999o Appendix II Product/Service Delivery Subprocesses Category Management This subprocess is designed to translate the larger line of business decisions into specific assortment of products and services offered through specific retail formats (e.g., retail stores, warehouse stores). Supplier Selection This subprocess is employed to determine what suppliers will be used for the various goods/services that the retailer will stock. Within the larger decision already made of what lines of business the retailer will be in, this subprocess develops new product/services from idea stage to launch stage. This subprocess would include considering whether to manufacture a product inhouse or seek vendors to produce it. Logistics and Distribution Providing merchandise/services to the customer at the right time, at the right place, and at an appropriate cost is the goal of this subprocess. This subprocess deals primarily with the physical provision of products and services, while the stock management subprocess determines what products will be provided. Stock Management The goal of this subprocess is to optimize merchandise with respect to timing and selection by deciding what goods and services to order and when to have them available for sale. The distribution subprocess then must move the goods. Price Management The goal of this subprocess is to set the price for individual products/services consistent with the brand/image objectives already established by the company. 28...
View Full Document

This note was uploaded on 01/27/2014 for the course ACCY 405 taught by Professor Staff during the Fall '08 term at University of Illinois, Urbana Champaign.

Ask a homework question - tutors are online