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Cha 5 - Orientation,Training and Development

Needs assessment steps 14 on 136 are about idenfying

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Unformatted text preview: –  Why isn’t this amount higher? Risk –  Informal training •  Key ques.on: What is the link to organiza.onal performance? –  What are “soP” skills? - What are the links to engagement, turnover? Needs assessment •  Steps 1 ­4 on [136] are about iden.fying gaps between current and required KSAs •  Conduc.ng a training needs assessment on [137] –  Two hours; adapted nominal group technique –  Might also use cri.cal incidents technique? * Triggers: Adoption of new work systems; Increase in customer complaints. Design •  Formal statements of desired outcomes of traini...
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