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Unformatted text preview: rent forms. Decisions might involve using office documents and spread-sheets, talking to other people,
running particular IT applications and following specific documented processes. The result is that decisionmaking can be a lengthy process that can come up with wildly different results depending on which sources of
information are used and that is very difficult to validate and inspect. On top of this, with the increasing
complexity and uncertainty reflected in the survey above combined with the interconnectedness of modern
business, a common complaint from senior executives is that the quality of decision-making is poor. Often
decisions are made on the wrong or inadequate information, and are not made in time to respond to customer
or market needs. Visibility of the decision-making process is also poor, making it difficult to manage compliance
and ensure that the company is operating in line with internal and external policies and regulations. Worse still,
changing the decision-making to deliver different outcomes is a real challenge because there is no clear picture
of how it is currently working, and therefore no way to determine what needs to change.
What is needed is a way to automate decision-making as far as possible to reduce costs and drive better
customer service, while at the same time formalizing and recording the rules controlling the decision-making so
that they can be inspected, validated and changed more easily to improve governance and deliver business
agility. This is where business rules and events technology steps in. Using these technologies, companies can
automate decision-making, controlling it through a set of business context rules that can be authored, viewed
and edited by the business community. Changes made to these rules alter decision-making in live operations
directly, without any involvement from IT, and the set of rules forms a clear and verifiable record of how
business operations and decisions are being carried out. Rules-based decision management
Having set the scene, the rules-based approach to operational decision management referred to above can be
discussed in a little mo...
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- Winter '13