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Unformatted text preview: systems. Geek Squad is also using new
technology to improve. Agents now use a smart phone
to access updated schedules, log in their hours, and run
diagnostics tests on client’s equipment. Finally, to attract
the best possible employees, Geek Squad and Best Buy
are trying a “results-only work environment” that has no
fixed schedules and no
By encouraging employees to make their
own work-life decisions the Geek Squad
hopes to keep morale
and productivity high.
Other changes and
opportunities are certain to appear soon.
Despite the success of
the Geek Squad, and
the potential for additional growth, however, Robert Stephens
is modest and claims,
“Geeks may inherit the
Earth, but they have no
desire to rule it!” THE FUTURE FOR GEEK SQUAD
The combination of many positive environmental factors
helps explain the extraordinary success of Geek Squad.
Today, it repairs more than 3,000 PCs a day and generates more than $1 billion in revenue. Because Geek Squad
services have a hi...
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This document was uploaded on 01/30/2014.
- Spring '14