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Unformatted text preview: o n o f o ver two hundred millio n
users that were co llectively po sting mo re than a billio n tweets (Twitter messages) each week.P .
Kaf ka, “Twitter CEO Dick Co sto lo Talks abo ut His New P ho to Service, but No t abo ut P ro f its,”
AllThingsD, June 1, 2011. P . Kaf ka, “Twitter CEO Dick Co sto lo Talks abo ut His New P ho to
Service, but No t abo ut P ro f its,” AllThingsD, June 1, 2011. In ano ther no d to the service’s
signif icance, the U.S. Library o f Co ngress anno unced plans to archive every tweet ever sent.N.
Bo lto n, “Chirp, Twitter’s First Develo per Co nf erence, Opens Its Do o rs,” New Yo rk Times,
April 14, 2010; M. Shaer, “Go o gle Launches Archive Search f o r Twitter,” Christian Science
Mo nito r, April 15, 2010.
Services such as Twitter, Yelp, and the highly pro f itable TripAdviso r have unleashed the vo ice
o f the custo mer so that gripes, praise, and ratings are no w o f ten captured and bro adcast
immediately at the po int o f service. Reviews are no w inco rpo rated...
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This document was uploaded on 01/31/2014.
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