Business and Society Test#3

Business and Society Test#3 - Business and Society Test #3:...

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Business and Society Test #3: Chapter 9: Improving Productivity and Quality Production: o Production Process: a series of tasks in which resources are used to produce a product or service o Production management: the management of the process o Resources used in Production: Machinery and equipment Input: raw materials needed to produce something Human resources Combining resources for Production: Work station o An area in which one or more employees are assigned a specific task Assembly line o Sequence of work stations in which each work station is designed to cover specific phases of the production process Factors affecting the Site Decision: Cost of workplace space Cost of labor Tax incentives Source of demand Access to transportation Supply of Labor Design and Layout:
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Design: the size and structure of the plant Layout: arrangement of the machinery and equipment within the factory or office Factors affecting Design: Site characteristics Production Process o Product layout o Fixed position layout o Flexible manufacturing Product line Desired production capacity Five tasks in Production Control: Purchasing materials o Select a supplier delegate production to suppliers obtain volume discount Inventory control o Process of managing inventory at a level that minimizes costs This requires control of: 1) materials inventory 2) work-in-process inventory 3) finished goods inventory Materials Inventory: Carrying costs: costs of maintain inventories Order costs: costs involved in placing orders Just-in-time (JIT) system: reduces inventory to a minimum by frequently ordering of materials Materials requirements planning (MRP): ensures materials are available when needed Routing o Represents the sequence of tasks necessary to complete the production of a product
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o There is a need to periodically review to determine if things can be improved upon Scheduling o Production Schedule: a plan for the timing and volume of production tasks o Techniques used in scheduling: Gantt chart: expected timing for each task in the process PERT chart: schedules tasks to minimize delays in the process Quality control o Process of determining whether the quality of a product or service meets the desired quality level o Identify improvements that may be needed in the production process Total Quality Management (TQM): Program which improves production quality and efficiency by allowing employees to take more responsibility in the entire process. Developed by W. Edwards Deming Initially used extensively in Japan Stresses the need for the firm to measure quality from the customer’s point of view The goal, increasing customer satisfaction TQM and Three Key Guidelines: Provide managers and other employees with the education and training for them to excel in their jobs Encourage employees to take responsibility and to provide leadership
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This note was uploaded on 04/08/2008 for the course MGG 150 taught by Professor Murray during the Spring '08 term at SUNY Buffalo.

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Business and Society Test#3 - Business and Society Test #3:...

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