Test 2 MGMT study guide

Test 2 MGMT study guide - Chapter 4 Deviance Unethical...

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Chapter 4 Deviance Production Deviance Property Deviance Political Deviance Personal Aggression Employee Shrinkage Organizational Responsibility Organizational Punishment Ethical Intensity Magnitude of Consequences Social Consensus Unethical behavior that violates organizational norms about right and wrong Hurts the quality ad quantity of work produced ex: leaving early, long work breaks, wasting resources, working slower Aimed at organization’s property or products ex: sabotaging, stealing, damaging equipment, kickbacks Using ones influence to harm others in the company ex: favoritism, gossiping, blaming coworkers Hostile or aggressive behavior toward others Ex: Sexual harassment, verbal abuse, stealing from coworkers, endangering coworkers Employee theft of company merchandise: form of property deviance Encourage companies to take proactive steps that will discourage or prevent white-collar crime before it happens If illegal activity occurs then compute the base fine by determining what level of offense has occurred The degree of concern people have about an issue has 6 factors: The total harm or benefit derived from an ethical decision. The more people who are harmed or the greater the harm to those people, the larger the consequences. Agreement on whether behavior is bad or good. Probability of Effect
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Temporal Immediacy Proximity of Effect Concentration of Effect Preconventional Level of Moral Development Conventional Level of Moral Development Postconventional Level of Moral Development How might managers best encourage ethical decision making? Overt Integrity Test Personality-based Integrity Test The chance that something will happen and then harm others The time between an act and the consequences the act produces The social, psychological, cultural or physical distance between a decision maker and those affected by his or her decisions The total harm or benefit that an act produces on the average person The first level of moral development in which people make decisions based on selfish reasons. Ex: Stage 1: Punishment and Obedience, Stage 2: Instrumental Exchange The second level of moral development in which people make decisions that conform to societal expectations. Ex: Stage 3: Good Boy, Nice Girl, Stage 4: Law and Order Most adults remain in this level. The third level of moral development in which people make decisions based on internalized principles. Ex: Stage 5: Social Contract, Stage 6:Universal Principle Only 20% of adults reach this level. Leading by example. Most people in the work place look to and need leadership what it comes to ethical decision making. Estimate job applicants’ honesty by directly asking them what they think or feel about theft or about punishment of unethical behaviors Indirectly estimates job applicants’ honesty by measuring psychological traits such as dependability and conscientiousness Establish a Code of Ethics
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Train Employees to make Ethical Decisions Create an ethical Climate Whistleblowing Social Responsibility
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Test 2 MGMT study guide - Chapter 4 Deviance Unethical...

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