247 essentials of business information systems

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Unformatted text preview: Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Illustrated here are some of the capabilities of Salesforce.com, a market-leading provider of on-demand customer relationship management (CRM) software. CRM systems integrate information from sales, marketing, and customer service. 2.47 Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Knowledge Management Systems • Intangible knowledge assets • • Knowledge about producing and delivering products Source of value and advantage for firms • Knowledge management systems: • • 2.48 Help capture, storage, distribute, and apply knowledge so that it can be leveraged for strategic benefit Include systems for: • Managing and distributing documents, graphics, other digital knowledge objects • Creating knowledge directories of employees with specialized expertise • Distributing knowledge Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Intranets and Extranets • Technology platforms that increase integration and expedite the flow of information • Intranets: • Internal networks based on Internet standards • Typically utilize a portal • Extranets: • • 2.49 Intranets extended for authorized use outside the company for partners, customers Facilitate collaboration Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Collaboration and Communication Systems: Collaboration “Interaction” Jobs in a Global Economy “Interaction” • Interaction jobs: • Primary value-adding activities are talking, emailing, presenting, persuading • 41% of U.S. labor force • 70% of new jobs since 1998 • Involves knowledge and problem-solving that can’t be put into information system 2.50 Essentials of Business Inf...
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This document was uploaded on 02/11/2014.

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