6 essentials of business information systems chapter

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Unformatted text preview: an Old Favorite 8.6 Essentials of Business Information Systems Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Enterprise Systems • Enterprise Systems • Aka enterprise resource planning (ERP) systems • Suite of integrated software modules and a common central database • Collects data from many divisions of firm for use in nearly all of firm’s internal business activities • Information entered in one process is immediately available for other processes 8.7 Essentials of Business Information Systems Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Enterprise Systems • Enterprise Software • Built around thousands of predefined business processes that reflect best practices • Finance/accounting: General ledger, accounts payable, etc. • Human resources: Personnel administration, payroll, etc. • Manufacturing/production: Purchasing, shipping, etc. • Sales/marketing: Order processing, billing, sales planning, etc. • To implement, firms: • Select functions of system they wish to use • Map business processes to software processes • Use software’s configuration tables for customizing 8.8 Essentials of Business Information Systems Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Enterprise Systems • Business Value of Enterprise Systems • Increase operational efficiency • Provide firmwide information to support decision making • Enable rapid responses to customer requests for information or products • Include analytical tools to evaluate overall organizational performance 8.9 Essentials of Business Information Systems Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Enterprise Systems How Enterprise Systems Work Figure 8-1 Enterprise systems feature a set of integrated software modules and a central database that enables data to be shared by many differ...
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This document was uploaded on 02/11/2014.

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