As value creating entities as 2 value creating

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Unformatted text preview: long with employees) must be seen 1. as value-creating entities as 2. Value-creating companies solve customer problems 3. A strong competitive edge can be gained by 3. consistently providing superior customer value consistently 4. To design and deliver exceptional customer value organizations must excel in purpose (customer) organizations focus) and process (customer operations) focus) copyright Art Weinstein, Ph.D., 2011 9...
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This document was uploaded on 02/14/2014 for the course CRM 3550 at Nova Southeastern University.

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