2300 book notes

steps in the decision making process recognize

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Unformatted text preview: ial alternatives • ! ! Steps in the Decision-Making Process • • • • • • Recognize the Need for a Decision Generate Alternatives Assess Alternatives o is it legal? o Is it ethical? o it is economically feasible? - can they be accomplished given the given the organization's performance goals; cost benefit analysis to determine which option has the best net financial payoff o is it practical? - will it threaten other projects? does company have resources for this option? Choose among Alternatives Implement the Chosen Alternative o managers should not only make a decision, but assign work to middle managers in order to implement the alternative Learn from Feedback o what actually happened and what should have happened? o why were expectations not met? o derive guidelines that will help in future decision making Group Decision Making • • • Groupthink - a pattern of faulty and biased decision making that occurs in groups whose members strive for agreement among themselves at the expense of accurately assessing information relevant to a decision o pressures for agreement and harmony within the group have unintended effect Devil's advocacy - critical analysis of preferred alternative, made in responses to challenges raised by a group member who, playing the role of a devil's advocate, defends unpopular or opposing alternatives for the sake of argument o purpose - identify all reasons why alternative may not be ideal Diversity among decision makers o another way to improve decision making Organizational Learning and Creativity • • • • organizational learning - the process through which managers seek to improve employees' desire and ability to understand and manage the organization and its task environment so employees can make decisions that continuously raise organizational effectiveness learning organization - managers do everything possible to maximize the ability of individual and groups to think and behave creatively and thus maximize the potential for organizational learning to take place creativity - the ability of a decision maker to discover original and novel ideas that lead to feasible alternative courses of action innovation - the implementation of creative ideas in an organization Creating a Learning Organization (according to Senge) 1. allow everyone to have personal mastery 2. encourage employees to develop and use complex mental models - models that challenge them 3. team learning is more important than individual learning in increasing organizational learning 4. emphasize importance of building a shared vision 5. encourage systems thinking - how does one level of learning affect another Promoting Individual Creativity • • • allow employees to experiment constructive feedback use contests/rewards Promoting Group Creativity • • • • brainstorming - no criticism allowed; all ideas are collected and then afterwards they are ranked based on their pros/cons production blocking - a loss of productivity in brainstorming sessions due to the unstructured nature of brainstorming nominal group technique - a decision making technique in which group members write down ideas and solutions, read their suggestions to the whole group, and discuss and then rank the alternatives delphi technique - decision making technique in which group members do not meet face-to-face but respond in writing to questions posed by the leader o question is sent out, team individually generates solutions and sends them...
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This document was uploaded on 02/18/2014 for the course BCOR 2300 at Colorado.

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