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Unformatted text preview: to the residents of the City of Detroit and its surrounding communities. All of DDOT routes are wheelchair accessible. Many of DDOT buses have a “kneeling” feature that lowers the front entrance of the vehicle to within inches from the ground for easy ramp access by any customer with mobility impairments or di culty using the front steps. Other, older buses, have a wheelchair lift at the back door. DDOT accessibility guidelines cover the following: Notice For Complaints Of Discrimination Based On Disability DDOT has an established a process for investigating and resolving complaints alleging discrimination based on disability regarding DDOT services, programs, and facilities. DDOT’s ADA Coordinator shall be responsible for overseeing investigations and responses to complaints of discrimination based on disability. Required Information: Complainant’s name, address, phone number, route number, date, time, location, direction and details. Complaints with incomplete information may result in delayed investigations and responses. DDOT cannot respond to complaints without the complainant’s mailing address. How to File a Complaint 1. By Telephone: Call DDOT’s Customer Service O ce, (313) 9331300, the City of Detroit Call Center at 311 or (313) 224- INFO (4636) or the toll-free number 1-888-DDOT BUS (accepting calls from anywhere in the US and Canada). TDD (313) 834-3434 (for the hearing impaired). 2. In Writing: Send letters to the Department of Transportation’s ADA Coordinator at 1301 East Warren, Detroit, Michigan 48207. Complaints may also be faxed to (313) 578-8205. 3. In Person: Visit DDOT’s main o ce at 1301 East Warren, 8 a.m. to 5 p.m., Monday through Friday, or complaints may be given verbally to the ADA Coordinator. It is advisable to call DDOT’s ADA Coordinator in advance at (313) 833-7898 to schedule an appointment. The Representative will o er instructions on how to le a written complaint. Before concluding the interview, the Representative will ask if the complainant wishes...
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This document was uploaded on 02/17/2014.

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