Unformatted text preview: to the
residents of the City of Detroit and its surrounding communities. All of DDOT routes
are wheelchair accessible. Many of DDOT buses have a “kneeling” feature that lowers the front entrance of the vehicle to
within inches from the ground for easy ramp access by any
customer with mobility impairments or di culty using the
front steps. Other, older buses, have a wheelchair lift at the
DDOT accessibility guidelines cover the following: Notice For Complaints Of Discrimination Based
DDOT has an established a process for investigating and resolving
complaints alleging discrimination based on disability regarding
DDOT services, programs, and facilities.
DDOT’s ADA Coordinator shall be responsible for overseeing investigations and responses to complaints of discrimination based on
disability. Required Information: Complainant’s name, address,
phone number, route number, date, time, location, direction and
details. Complaints with incomplete information may result in
delayed investigations and responses. DDOT cannot respond to
complaints without the complainant’s mailing address. How to File a Complaint
1. By Telephone: Call DDOT’s Customer Service O ce, (313) 9331300, the City of Detroit Call Center at 311 or (313) 224- INFO
(4636) or the toll-free number 1-888-DDOT BUS (accepting calls
from anywhere in the US and Canada). TDD (313) 834-3434 (for
the hearing impaired).
2. In Writing: Send letters to the Department of Transportation’s
ADA Coordinator at 1301 East Warren, Detroit, Michigan 48207.
Complaints may also be faxed to (313) 578-8205.
3. In Person: Visit DDOT’s main o ce at 1301 East Warren, 8 a.m.
to 5 p.m., Monday through Friday, or complaints may be given
verbally to the ADA Coordinator. It is advisable to call DDOT’s
ADA Coordinator in advance at (313) 833-7898 to schedule an
The Representative will o er instructions on how to le a written
complaint. Before concluding the interview, the Representative will
ask if the complainant wishes...
View Full Document
This document was uploaded on 02/17/2014.
- Spring '14
- The Land