Unable to handle phone cobolcics unable to handle

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: rders Phone order system Oracle and Visual Basic system built 6 years ago and Visual Basic system built years ago Retail store systems Eight-year-old point-of-sale and batch inventory package, overnight update with mainframe package, overnight update with mainframe Systems Analysis and Design in a Changing World, 5th Edition 34 1 Existing RMO Systems (continued) RMO Systems (continued) Office systems systems LAN with office software, Internet, e-mail Human resources system Thirteen-year-old mainframe-based payroll and benefits Accounting/finance system Mainframe package bought from leading vendor Web Catalog and Order System Catalog and Order System Outside company until 2011. Irregular performance Systems Analysis and Design in a Changing World, 5th Edition The Information Systems Strategic Plan 35 1 Supports RMO strategic objectives Build more direct customer relationships more direct customer relationships Expand marketing beyond Western states Plan calls for a series of information system development and integration projects over several development and integration projects over several years Project launch: New customer support system to integrate phone orders mail orders and direct integrate phone orders, mail orders, and direct customer orders via Internet Systems Analysis and Design in a Changing World, 5th Edition 36 1 RMO Technology Architecture Plan Technology Architecture Plan Distribute business applications applications Across multiple locations and systems Reserve data center for Web server, database, and telecommunications telecommunications Strategic business processes via Internet Supply chain management (SCM) Direct customer ordering via dynamic Web site Customer relationship management (CRM) Web-based intranet for business functions Systems Analysis and Design in a Changing World, 5th Edition 37 1 RMO Application Architecture Plan Application Architecture Plan Supply chain management (SCM) chain management (SCM) Product development, product acquisition, manufacturing, inventory management Customer support system (CSS) support system (CSS) Integrate order-processing and fulfillment system with SC SCM Support customer orders (mail, phone, Web) Support customer orders (mail, phone, Web) Strategic information management system Extract and analyze SCM and CSS information for strategic and operational decision making and control Systems Analysis and De...
View Full Document

This document was uploaded on 02/15/2014 for the course CIS 505 at Strayer.

Ask a homework question - tutors are online