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Chapter 10 -Conflict Mgmt


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Unformatted text preview: ect on groups) – Non­routine (positive effect, generally) • Relationship – Personality clashes – If relationship is established, then collaborative efforts work well. • Value – Most difficult to manage because they are the most developed/deep rooted perspectives. Culture and Conflict Culture and Conflict • Low context communication (individualist) – – – Message/content orientation Verbal communication is precise, literal, explicit. Prefer competitive or compromise as conflict management style. • High context communication (collectivist) – Message/context orientation – Indirect, “read between the lines,” implied meaning – Favor avoidance and accommodating management styles. Negotiation Strategies Negotiation Strategies • • • • Do unto others – reciprocate other parties’ actions Reformed sinner – acts tough but relaxes demands Positional bargaining – hard/soft negotiation Principled negotiation – – – – People are separated from the problem Interests are the focus, not positions Options are key before decisions are made Criteria are the objective set of standards used Anger...
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  • Fall '13
  • BethMeyersBass
  • Meaning of life, Philosophy of life, Culture and Conflict, Conflict Management Conflict, Conflict Destructive Conflict

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