Chapter 10 -Conflict Mgmt

Highcontextcommunicationcollectivist

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ect on groups) – Non­routine (positive effect, generally) • Relationship – Personality clashes – If relationship is established, then collaborative efforts work well. • Value – Most difficult to manage because they are the most developed/deep rooted perspectives. Culture and Conflict Culture and Conflict • Low context communication (individualist) – – – Message/content orientation Verbal communication is precise, literal, explicit. Prefer competitive or compromise as conflict management style. • High context communication (collectivist) – Message/context orientation – Indirect, “read between the lines,” implied meaning – Favor avoidance and accommodating management styles. Negotiation Strategies Negotiation Strategies • • • • Do unto others – reciprocate other parties’ actions Reformed sinner – acts tough but relaxes demands Positional bargaining – hard/soft negotiation Principled negotiation – – – – People are separated from the problem Interests are the focus, not positions Options are key before decisions are made Criteria are the objective set of standards used Anger...
View Full Document

This document was uploaded on 02/20/2014 for the course SPCM 232 at Colorado State.

Ask a homework question - tutors are online