Chapter 10 -Conflict Mgmt

Thekeydifferenceconstructivevdestructiveishow

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Unformatted text preview: calating. • Principle goal is to achieve a solution that is acceptable for everyone involved. • Conflict can still be constructive even when it becomes contentious. **the key difference (constructive v. destructive) is how you are communicating when transacting a conflict. Styles of Conflict Management Styles of Conflict Management • • • • • Collaboration (working together) Accommodating (yielding to others) Compromising (give and take) Avoiding (withdrawing) Competing (force of power) Collaboration Collaboration • Collaboration is built on trust and takes time. • Confrontation – Not all issues are worth addressing – Groups need to determine priorities • Integration – Maximizing joint gains; everyone wins • Smoothing – Taking time to consider all emotional perspectives Accommodating Accommodating • • • Yield to others’ concerns and wishes. High social component; low task focus. Often a negative association (“giving in”), but if something is not a concern to yo...
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