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MIS_Chapter 13 HW.docx - Date: 2020.05.14 Management...

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Date: 2020.05.14Management Information Systems: Managing the Digital Firm, 15e(Laudon)Chapter-13Building Information Systems1) C) automation, rationalization, redesigning, and paradigm shift.2) D) employees are enabled to perform their tasks more efficiently.3) A) Business process redesign4) B) rationalization of procedures.5) C) paradigm shift.6) D) TQM.7) B) Business process management8) A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the newprocess.9) D) Organizational culture10) D) testing the security of business processes.11) D) capture and identify information system requirements for a new system.12) D) paradigm shift13) (TRUE)14) (FALSE)15) (FALSE)16) (TRUE)17) Answer:In automation, employees are assisted with performing tasks automatically. In a hotel, thismight mean that a system is set up for the reservations desk to record and process customerreservations.
In rationalization of procedures, standard operating procedures are streamlined. In a hotel, thismight mean that a reservation system that required three or four steps for checking a customerin would be reduced to one or two steps.In business process reengineering, business processes are analyzed, simplified and redesigned.In a hotel, the reservation and check-in system might be designed to allow the customers toreserve rooms and check in themselves, without the need of a hotel employee to confirm theprocess.In paradigm shift, the very nature of the business is rethought and new business models aredefined. In a hotel, this might mean that the idea of renting rooms on a night-by-night basis toclients might be rethought of as an extended stay place, or perhaps even as a condominium orother business type.18) Answer:Quality management is one area of continuous process improvement. Quality improvements inbusiness processes can increase efficiency, reduce waste, lower costs, and can raise the level ofproduct and service quality.Two methods for achieving greater quality are Total Quality Management (TQM) and Six Sigma.In TQM, quality is the responsibility of all people and functions within an organization. Everyoneis expected to contribute to the overall improvement of quality. Six Sigma is a specific measureof quality, representing 3.4 defects per million opportunities. Most companies cannot achievethis level of quality but use Six Sigma as a goal to implement a set of methodologies andtechniques for improving quality and reducing costs19) A) Pilot study strategy20) B) Requirements analysis21) B) shows how the new system will fulfill the information requirements.22)D) Conversion23) E) tests each program separately.24) B) tests the functioning of the system as a whole in order to determine if discrete moduleswill function together as planned.

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