COMM 392 Chapter 3 Reading Notes

COMM 392 Chapter 3 Reading Notes - Chapter 3 Designing and...

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Chapter 3 Designing and Analyzing Jobs Organizing Work organizational structure - the formal relationships among jobs in an organization organization chart - a “snapshot” of a firm at a particular point in time, depicting the organization’s structure in chart form Flat Organizations • an organizational structure with three or four levels Boundaryless Organizations • organizations in which barriers between the company and its suppliers, customers, or competitors are broken so that products and services can be efficiently and effectively delivered • used when breaking into foreign markets or implementing total quality management initiatives Work Teams • better quality products and services • greater employee commitment and sense of accomplishment • responsive to changes Virtual Teams • groups of employees who are physically separated but interact electronically to complete assign work • sense of isolation and lack of team cohesion • work performance hindered due to time zones Re-Engineering • the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in contemporary measures of performance • specialized jobs are combined into one • collectively responsible • commit during economic downturn Job Design job design - the process of systematically organizing work into tasks that are required to perform a specific job job - a group of related activities and duties held by a single employee or a number of incumbents position - the collection of tasks and responsibilities performed by one person Specialization and Industrial Engineering Considerations • industrial engineering - a field of study concerned with analyzing work methods; making work cycles more efficient by modifying, combining, rearranging, or eliminating tasks; and establishing time standards Behavioral Considerations • job enlargement • job enrichment - increasing autonomy and responsibility • more successful in some settings than in others • job characteristics model - employee motivation and satisfaction • skill variety • task identity • task significance • autonomy • feedback
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