COMM 292 Study Guide

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Unformatted text preview: the tasks of the group is accomplished o Maintenance Roles is when a person tries to maintain good relations within the group o Individual Roles are not productive for keeping the team on task o Social Loafing tendency to do fuck all. I hate these kinds of people! • Work Design o Common Purpose o Mental Models o Specific Goals o Managed level of Conflict o Team Efficacy o Accountability “Communication” – Chapter 7 THE KEY CORE CONCEPTS: • Communication is the transfer and understanding of a message between two or more people o Encoding is converting a message to a symbolic form (talking) o Decoding is the interpretation of a sender’s message (listening) o Message is what is communicated o Channel is the medium through which a message travels o Communication Apprehension is tension and anxiety about oral communication o Channel Richness is the amount of information that can be sent during a communication episode o Feedback Loop is the final link in the communication process, checks for understanding • Barriers to Effective Communication o Filtering is the senders manipulation of information so that it will be seen favorably by the receiver o Selective Perception is hearing what one wants based on needs, motivations, experience, background o Defensiveness is verbally attacking others, making sarcastic remarks, being judgmental, etc. o Information Overload is state of having more information than can be processed o Language as words mean different things to different people o Communicating Under Stress > speak clearly, be aware of nonverbal, think careful! • Organizational Communication o Downward Communication is info. Flowing from one level to a lower level o Upward Communication is info. Flowing from one level to a higher level o Lateral Communication is info. Flowing through the same level o Small Group Networks Communication Networks are channels by which information flow Formal Networks are task related communication that follow the authority chain Chain, Wheel, and the All Channel Informal networks are communication that flows along the social and relational lines Grapevine > Single Strand, Gossip, Probability, Cluster • Nonverbal Communication is messages conveyed through the body movements, facial expressions, etc. o Kinesics is the study of body motions, such as gestures, facial expressions, and other movements o Proxemics is the study of physical space in interpersonal relationships o Silence as Communication – some times more can be said when nothing is said at all • Cross Cultural Communication o Barriers > semantics, word connotations, tone differences, differences among...
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This document was uploaded on 02/27/2014 for the course COMM 292 at University of British Columbia.

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