Behaviour and inform rightwrong hofstedes framework

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Unformatted text preview: lism – Belief that end justifies the means Narcissism – Tendency to be arrogant, require admiration, and has a sense of entitlement Self Monitoring – Ability to adjust behaviour to external, situational factors Risk Taking – Persons willingness to take chances Type A vs. Type B – time fighter vs. chill pill. Proactive - A person who identifies opportunities, takes initiative, and perseveres until there’s change • Emotions vs. Moods – Intense feelings directed at something vs. less intense and contextual stimulus o Emotional Labour – Having to express a certain emotion when you’re at work Emotional Dissonance – Inconsistencies between how someone feels and what they show Felt vs. Displayed Emotions – an individual’s actual emotions vs. required to show in organization Surface Acting vs. Deep Acting – Hiding inner feelings vs. changing within to adjust to setting Emotional Intelligence – Ability to succeed in coping with environmental demands and pressures Employee Deviance – Actions that violate the established norms and threaten the organization Affective Events Theory – Emotional response to things that happen at work > job satisfaction “Values, Attitudes, and Diversity in the Workplace” – Chapter 3 THE KEY CORE CONCEPTS: • Values – basic convictions that a way of conduct is personally or socially preferable • Rokeach’s Value Survey o Terminal Values - Goals that individuals would like to achieve during their lifetime o Instrumental Values – Preferable ways of behaving • Ethics - Study of moral values or principals that guide our behaviour and inform right/wrong • Hofstedes Framework for Assessing Cultures (GLOBE’s 9 dimensions) o Power Distance – accepts that power in an organization is distributed unequally o Individualism – People prefer to act as individuals rather than as members of groups o Masculinity – Traditional masculine work roles o Femininity – seeing little differentiation from men and women o Uncertainty Avoidance – Society feels threatened by uncertain ambiguous situations and avoids them o Long- Term Orientation - Emphasizes future, thrift, and persistence o Short- Term Orientation - Emphasizes the past and present, respect for tradition, a social obligations • Generational Differences o The Elders – “playing by the rules” belief in order, authority, discipline, moral...
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This document was uploaded on 02/27/2014 for the course COMM 292 at University of British Columbia.

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