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Unformatted text preview: action is a legitimate objective of an organization, which should
provide employees with jobs that are challenging and intrinsically rewarding. Job satisfaction is a
concern because it is negatively related to absenteeism and turnover, which cost organizations
considerable amounts of money annually.
7. What are effectiveness and efficiency, and how are they related to OB?
Productivity is a performance measure including both effectiveness and efficiency. The first is the
achievement of goals; the second is the ratio of output to input required to achieve goals. Goals are
part of OB motivational models. As we will see in chapters 5 and 6, motivation theories and practices
are directly related to both effectiveness and efficiency.
8. What does it mean to say OB takes a contingency approach in its analysis of behaviour?
OB looks at the situation, and recognizes that in different situations, different ways to behave may be
more appropriate. For example, there is no one right way to lead, much depends on such things as
the needs of the followers. A contingency approach to OB is preferred because we are unable to
Prepared by: Eiston Lo, University of British Columbia
Source: Langton, Robbin, & Judge, Organizational Behaviour: Concepts, Controversies, Applications 5 Cdn Edition 16 Chapter 1 What is OB?
Comm 292 , Eiston Lo
make unequivocal statements that can explain and predict the behaviour of every individual in every
situation. There are individual differences as well as group and organizational variables that moderate
the “if X, then Y” statement. The contingency approach should lead to more accurate, though
complex, predictions and explanations of behaviour. Prepared by: Eiston Lo, University of British Columbia
Source: Langton, Robbin, & Judge, Organizational Behaviour: Concepts, Controversies, Applications 5 Cdn Edition 17...
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This document was uploaded on 02/27/2014 for the course COMM 292 at University of British Columbia.
- Fall '12