Chapter 1 Notes

Interperson l prepared by eiston lo university of

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Unformatted text preview: ma others during – This can lead to a need for greater interperson l Prepared by: Eiston Lo, University of British Columbia th Source: Langton, Robbin, & Judge, Organizational Behaviour: Concepts, Controversies, Applications 5 Cdn Edition 6 Chapter 1 What is OB? Comm 292 , Eiston Lo Wo – orce Diversity o ace is also made up of people from a variety of different bac grounds – Thus learning become more o enges at the Organi ople from different cultures has nal Level – Canadian businesses face many challenge -first as productive as US businesses is cons uestion need to develop effective employees and to manage human resource issues such as absenteeism and turnover is cri n hile businesses face er competition because of the global econ ies hav ed their operations overseas, ich means they have to learn h manage people from different cultures The Use of Contemporary (Contingent) Employees – Do n ing has eliminated perma the number of openings for nonpermanent increa obs, and ers has – Because contingent employees la security and stability that permanent employees ha denti orga or display the commitment of other empl Quality and Productivity – eased competition is forcing managers to reduce costs, enha oducts and services, and improve prod – Productivity: efficiency – mance measure including effectiveness and nt of goals – Efficiency: Th to prod t ired Developing Effective Employees – One of the major challenges facing org n first century is ho ge their human resources The issues include absenteeism, turnover, and organi tional e – Orga n enship behaviour: Discretionary behaviour that is not part of an employee s formal job re uirements, bu is helpful to the orga Prepared by: Eiston Lo, University of British Columbia th Source: Langton, Robbin, & Judge, Organizational Behaviour: Concepts, Controversies, Applications 5 Cdn Edition 7 Chapter 1 What is OB? Comm 292 , Eiston Lo – Successful organi ns need employe go beyond their usual job duties, providing performance that is beyon ons Putting Peopl – Professor Jeffery Pfeffer of Stanf emphasi es the need p orga al objective t committed – Graduate School of Business nsidering ficantly affect the bottom l harder they feel they ore control and sa OB in Action: Practices of Successful Organizations outlines the practices that successful o a ns use to encourage their employees to arder, smarter, and more respon ing Employees -Life Balance – Employees are inc...
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