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Unformatted text preview: cDonald’s on the weekends, she also works there two days a week
after school. All together, she spends about thirty to thirty-five hours a week at the restaurant. She earns the minimum wage. Her parents,
Carlos and Cynthia, are loving but strict. They’re Puerto Rican and moved to Colorado Springs from Lakewood, New Jersey. They make sure Elisa does all her homework and impose a midnight curfew. Elisa’s usually too tired to stay out late, anyway. Her school bus arrives at six in
the morning, and classes start at seven.
Elisa had wanted to work at McDonald’s ever since she was a toddler —a feeling shared by many of the McDonald’s workers I met in
Colorado Springs. But now she hates the job and is desperate to quit. Working at the counter, she constantly has to deal with rude remarks
and complaints. Many of the customers look down on fast food workers and feel entitled to treat them with disrespect. Sweet-faced Elisa is
often yelled at by strangers angry that their food’s taking too long or that something is wrong with their order. One elderly woman threw a
hamburger at her because...
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This note was uploaded on 02/25/2014 for the course MGMT 120 taught by Professor Litt during the Spring '08 term at UCLA.
- Spring '08