Unformatted text preview: every month. In the fall of 1998, Papa John’s opened its first unit in Pueblo, and the
following year, it opened three more.
The fate of Dave Feamster’s restaurants now depends on how his employees serve his customers at every meal. Rachel Vasquez, the
manager of the Belmont Little Caesars, takes her job seriously and does her best to motivate crew members. She’s worked for Feamster since
1988. She was sixteen at the time, and no one else would hire her. The following year she bought a car with her earnings. She now makes
about $22,000 a year for a fifty-hour workweek. She also receives health insurance. And Feamster annually contributes a few thousand
dollars to her pension fund. Rachel met her husband at this Little Caesars in 1991, when she was a co-manager and he was a trainee. “We
made more than pizza,” she says, laughing. Her husband’s now employed as a clerk for an industrial supply company. They have two small
children. A grandmother looks after the kids while Rachel is at work. At the back of the kitc...
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This note was uploaded on 02/25/2014 for the course MGMT 120 taught by Professor Litt during the Spring '08 term at UCLA.
- Spring '08