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Unformatted text preview: rain’s Chicago Business,
April 30, 2001. For a much rosier view, see Moises Naim’s interview with Jack Greenberg, McDonald’s CEO, “McAtlas Shrugged,” Foreign
Policy, May 1, 2001.
doubling its sales within the United States: Cited in Alby Gallun, “McDonald’s Mid-life Crisis.”
McDonald’s ranked just a couple of places: Cited in Bob Krummert, “QSR Patron Picks and Pans; American Customer Satisfaction Research
Shows Customer Dissatisfaction with Fast Food Restaurants,” Restaurant Hospitality, April 1, 2001. The survey was conducted by the
National Quality Research Center at the University of Michigan Business School. It ranked two hundred national organizations on the
basis of 50,000 consumer interviews.
282 acted decisively and hired Temple Grandin: Grandin, an associate professor of Animal Science at Colorado State University, has designed
livestock handling facilities throughout the world. She gained renown for her ability to “see through the eyes” of cattle of order...
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This note was uploaded on 02/25/2014 for the course MGMT 120 taught by Professor Litt during the Spring '08 term at UCLA.
- Spring '08