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Unformatted text preview: ak, the president of Tricon Global Restaurants. His company operates more restaurants than
any other company in the world — 30,000 Pizza Huts, Taco Bells, and KFCs. A former advertising executive with a boyish face and the
earnest delivery style of a motivational speaker, Novak charmed the crowd. He talked about the sort of recognition his company tried to give
its employees, the pep talks, the prizes, the special awards of plastic chili peppers and rubber chickens. He believed the best way to motivate
people is to have fun. “Cynics need to be in some other industry,” he said. Employee awards created a sense of pride and esteem, they
showed that management was watching, and they did not cost a lot of money. “We want to be a great company for the people who make it
great,” Novak announced. Other speakers talked about teamwork, empowering workers, and making it “fun.”
During the President’s Panel, the real sentiments of the assembled restaurant operators and executives became clear. Norman Brinker — a
legend in the industry, the founder of Bennigan’s...
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This note was uploaded on 02/25/2014 for the course MGMT 120 taught by Professor Litt during the Spring '08 term at UCLA.
- Spring '08