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Unformatted text preview: ns. Bharti argued that “confusion” was the wrong word; McDonald’s had been lying to Hindus and
vegetarians for years, telling them it used “100 percent vegetable oil” when it didn’t. Bharti refused to drop the lawsuit, hoping to punish
McDonald’s for its insensitivity toward religious minorities and to teach it a lesson that other American companies would not ignore. “We
apologize for any confusion,” a McDonald’s spokesman responded, “but again, we have never made any vegetarian claims about our french
fries — never.”
Not long afterward, Bharti received a letter from a woman in Florida. The letter had been written on May 5, 1993, by a manager at
McDonald’s Customer Satisfaction Department. The letter was a response to the woman’s inquiry. It said: “Thank you for contacting us
regarding McDonald’s menu selections for vegetarians. We appreciate your thoughts, and hope the following information will interest you…
we presently serve several items that veget...
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- Spring '08