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Unformatted text preview: Revolution in American
Business (Cambridge, Mass.: Belknap Press of Harvard University Press, 1977), pp. 241–42.
69 The guacamole isn’t made by workers: See Joel Millman, “These Days, Mexico Serves as a Giant Offshore Kitchen,” Wall Street Journal,
January 19, 2000.
70 “Smile with a greeting”: Quoted in Reiter, Making Fast Food, p. 85.
“When management determines exactly”: Leidner, Fast Food, Fast Talk, p. 3.
English is now the second language: Cited in Rita Rousseau, “Employing the New America,” Restaurants and Institutions, March 15, 1997.
71 a 1999 conference on foodservice equipment: The conference was COEX ’99, the Twenty-sixth Annual Chain Operators Exchange. The
panel was Breakout Session C: “Too Many Cooks… Cutting Labor Cost in the Kitchen.” The participants were Larry Behm, vice president,
restaurant systems engineering, Taco Bell Corporation; Dave Brewer, vice president, engineering KFC-Tricon; Jane Gannaway, vice
president, restaurant planning, design and procurement, Hardee’s; Jerry Sus, home office director, equipment systems engineering,
McDonald’s Corporation; and John Reckert, director of strategic oper...
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This note was uploaded on 02/25/2014 for the course MGMT 120 taught by Professor Litt during the Spring '08 term at UCLA.
- Spring '08