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Unformatted text preview: customers. They much preferred working in the kitchen, where they could talk to
friends and fool around. Food fights were popular. At one Taco Bell, new employees, departing employees, and employees who were
merely disliked became targets for the sour cream and guacamole guns. “This kid, Leo, he smelled like guacamole for a month,” one of the
attackers later bragged.
The personality of a fast food restaurant’s manager largely determined whether working there would be an enjoyable experience or an
unpleasant one. Good managers created a sense of pride in the work and an upbeat atmosphere. They allowed scheduling changes and
encouraged kids to do their schoolwork. Others behaved arbitrarily, p icked on workers, yelled at workers, and made unreasonable demands.
They were personally responsible for high rates of turnover. An assistant manager at a McDonald’s in Colorado Springs always brought her
five-year-old daughter to the restaurant and expected crew members to baby-sit for her. The assistant manager was a single mother. One crew
member whom I met...
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- Spring '08