Student-Handbook-11-12.2

Mason web is available directly through the world

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Unformatted text preview: echs are required to enter each contact into the ITU Support Center’s online incident management system. ResTechs are also required to attend monthly, training sessions, held in conjunction with ITU staff. Lead ResTechs perform the same duties as ResTechs but have the added responsibility of assigning work requests to the ResTechs, maintaining staff coverage during program hours, and providing second-level troubleshooting support for difficult issues. To ensure customer satisfaction with the work performed, a survey is sent to the student when the work request is closed. Survey responses are reviewed by the program manager, and corrective action is taken when necessary. Web: itusupport.gmu.edu/ResTech Mason Web Mason Web is the university’s electronic, university-wide information system, allowing access to a wide range of information and electronic services provided by university offices and organizations. The following is a sampling of what is available on Mason Web: the University Catalog and the Law School Catalog; each semester’s Schedule of Classes; the student, faculty, and staff directory; university news and announcements; Mason’s online library catalog; and access to other Mason information systems. Mason Web is available directly through the world wide web at www.gmu.edu. Assistance on using and contributing to Mason Web is available a...
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