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Unformatted text preview: ck into line results in what earlier generations called emotional maturity. The most popular and accepted mixed model of emotional intelligence is the one proposed by Goleman (1995). He viewed emotional intelligence as a total of personal and social competences. Personal competence determines how we manage ourselves, whereas social competence determines how we handle our interpersonal relationships. Personal competence: It comprises of three dimensions of emotional intelligence, such as, self awareness, selfregulation and motivation. Selfawareness is the ability of an individual to observe Sikkim Manipal University 91 Emotions Unit 7 him/herself and to recognize 'a feeling as it happens' (Goleman, 1995). The hallmarks of this ability are selfconfidence, self assessment and openness to positive criticism. Selfregulation is the ability to control emotions and to redirect those emotions that can have negative impact. Trustworthiness, integrity, tolerance of ambiguity and attitude to accept change are some characteristics of this ability. Motivation is the ability to channelize emotion to achieve a goal through selfcontrol and by moderating impulses as per the requirement of the situation. The people who have this ability are optimistic and committed towards organizational as well as individual goals. Social competence: It comprises of two dimensions namely, empathy and social skills. Empathy is the ability to feel and get concerned for others, take their perspective and to treat people according to their emotional reactions. People with this ability are experts in generating and motivating others. Social skills are the ability to build rapport and to manage relationships with people. People having this skill are very effective in persuasiveness and team management. ‘Social skill’ is the culmination of all other components of emotional intelligence assuming that people can effectively manage social and work relationships only when they can understand and control their own...
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