Unformatted text preview: ns of causality can modify the emotion felt. It is the interaction of the perceived internal and external causes, controllability and outcome that will determine the emotional responses. Felt emotions are an individual’s actual emotions. Displayed emotions are those that are organizationally required and considered appropriate in a given job. They are learned. Felt and displayed emotions may be different. This is particularly true in organizations, where role demands and situations often require people to exhibit emotional behaviors that mask their true feelings. There are two Views of Culture and Emotion. In “Universality” view, it is believed that emotions are part of human nature and in all cultures universally the same set of basic emotions. Based on his crosscultural research, Ekman (1999) has found six emotions which are universally recognized and applicable. They are: Anger, Fear, Sikkim Manipal University 93 Emotions Unit 7 Sadness, Happiness, Disgust, and Surprise. W omen are assumed to experience more frequent and intense emotions, whereas men are assumed to be emotionally inexpressive and to have less intense emotional experiences. However, researchers have argued that the stereotype of men as unemotional is more accurate for adult targets than for child targets because males learn to control their emotions as they get older. Emotional intelligence is an aggregate of individuals’ cognition of own and others' emotions, feeling, interpretation and action as per environmental demand to manipulate the consequence, which in turn, result in superior performance and better human...
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This note was uploaded on 03/01/2014 for the course MBA mba taught by Professor Smu during the Fall '10 term at Manipal University.
- Fall '10
- The Land