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Unformatted text preview: ct seeks to give up something, sharing occurs, resulting in a compromised outcome. There is no clear winner or loser, and the solution provides incomplete satisfaction of both parties’ concerns. Sikkim Manipal University 168 Conflict Management Unit 12 Stage IV: Behavior The behavior stage includes the statements, actions, and reactions made by the conflicting parties. These conflict behaviors are usually overt attempts to implement each party’s intentions. It is a dynamic process of interaction with a continuum. At the lower part of the continuum, conflicts are characterized by subtle, indirect, and highly controlled forms of tension. Conflict intensities escalate as they move upward along the continuum until they become highly destructive. Functional conflicts are typically confined to the lower range of the continuum. Stage V: Outcomes Outcomes may be functional—improving group performance, or dysfunctional in hindering it. Conflict is constructive when it (Robins, 2003): a. Improves the quality of decisions. b. Stimulates creativity and innovation. c. Encourages interest and curiosity. d. Provides the medium through which problems can be aired and tensions released. e. Fosters an environment of selfevaluation and change. Outcomes may be dysfunctional as well. They are as follows: Uncontrolled opposition breeds discontent, which acts to dissolve common ties and eventually leads to the destruction of the group. Undesirable consequences include a retarding of communication, reductions in group cohesiveness, subordination of group goals to the primacy of infighting between members. Conflict can bring group functioning to a halt and potentially threaten the group’s survival. The demise of an organization as a result of too much conflict is not as unusual as it might first appear. Selfassessment questions 2 1. Communication becomes a source of conflict due to __________ in the communication channels. 2. The potential for conflict is greatest where group members are __________ and turnove...
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This note was uploaded on 03/01/2014 for the course MBA mba taught by Professor Smu during the Fall '10 term at Manipal University.
- Fall '10