Unformatted text preview: likelihood of conflict. The potential for conflict is greatest where group members are younger and turnover is high. The greater the ambiguity in responsibility for actions lies, the greater the potential for conflict. Sikkim Manipal University 167 Conflict Management Unit 12 3. Personal variables Personal variables include individual value systems and personality characteristics. Certain personality types lead to potential conflict. Value differences are the best explanation for differences of opinion on various matters. B. Stage II: Cognition and Personalization Antecedent conditions lead to conflict only when the parties are affected by and aware of it. Conflict is personalized when it is felt and when individuals become emotionally involved. Emotions play a major role in shaping perceptions. Negative emotions produce oversimplification of issues, reductions in trust, and negative interpretations of the other party’s behavior. Positive feelings increase the tendency to see potential relationships among the elements of a problem, to take a broader view of the situation, and to develop more innovative solutions (Robbins, 2003). C. Stage III: Intentions The primary conflicthandling intentions are represented as follows: · Cooperativeness—“the degree to which one party attempts to satisfy the other party’s concerns.” · Assertiveness—“the degree to which one party attempts to satisfy his or her own concerns.” · Competing: W hen one person seeks to satisfy his or her own interests, regardless of the impact on the other parties to the conflict · Collaborating: W hen the parties to conflict each desire to fully satisfy the concerns of all parties. The intention is to solve the problem by clarifying diff erences rather than by accommodating. · Avoiding: A person may recognize that a conflict exists and want to withdraw from it or suppress it. · Accommodating: W hen one party seeks to appease an opponent, that party is willing to be self sacrificing. · Compromising: W hen each party to the confli...
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- Fall '10
- Management, Manipal University, Sikkim Manipal University