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Unformatted text preview: Group leaders should maintain enough conflict to keep the group viable, self­critical, and creative. Functional vs. Dysfunctional Conflict Functional, constructive forms of conflict support the goals of the group and improve its performance. Conflicts that hinder group performance are dysfunctional or destructive forms of conflict. Task conflict relates to the content and goals of the work. Low­to­moderate levels of task conflict are functional and consistently demonstrate a positive effect on group performance because it stimulates discussion, improving group performance. Relationship conflict focuses on interpersonal relationships. These conflicts are almost always dysfunctional and the friction and interpersonal Sikkim Manipal University 165 Conflict Management Unit 12 hostilities inherent in relationship conflicts increase personality clashes and decrease mutual understanding. 12.2 Levels Of Conflict At workplace, people may encounter conflict at the intrapersonal level (conflict within the individual), the interpersonal level (individual to­ individual conflict), the inter­group level, or the inter­ organizational level. Intrapersonal conflict ­ Some conflicts that affect behavior in organizations involve the individual alone. It can be of three types (Schermerhorn et al, 2002): Approach–approach conflict occurs when a person must choose between two positive and equally attractive alternatives. An example is having to choose between a valued promotion in the organization or a desirable new job with another firm. Avoidance–avoidance conflict occurs when a person must choose between two negative and equally unattractive alternatives. An example is being asked either to accept a job transfer to another town in an undesirable location or to have one’s employment with an organization terminated. Approach–avoidance conflict occurs when a person must decide to do something that has both positive and negative consequences. An example is being offered a higher paying job whose responsibilities entail unwan...
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This note was uploaded on 03/01/2014 for the course MBA mba taught by Professor Smu during the Fall '10 term at Manipal University.

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