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Unformatted text preview: ted demands on one’s personal time. Interpersonal conflict occurs between two or more individuals who are in opposition to one another. It may be substantive or emotional or both. Inter­group conflict occurs among members of different teams or groups. Inter­organizational conflict occurs as the competition and rivalry that characterizes firms operating in the same markets. Sikkim Manipal University 166 Conflict Management Unit 12 Self­assessment questions 1 1. Intrapersonal conflict may be of _________ types. 2. _____________________ conflict occurs when a person must choose between two negative and equally unattractive alternatives. 3. __________ conflict occurs among members of different teams or groups 4. Conflict occurs whenever ____________ exist in a social situation over issues 5. The ___________ View of conflict encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static and non­responsive to needs for change and innovation 6. ___________ conflict relates to the content and goals of the work. 12.3 The Conflict Process The process of conflict management has the following steps (Schermerhorn et al, 2002): Stage I: Potential Opposition or Incompatibility This stage concludes the conditions that create opportunities for conflict to arise. The conditions are as follows: 1. Communication ­ Communication becomes a source of conflict due to semantic diff iculties, misunderstandings, and “noise” (distortion) in the communication channels. Differing word connotations, jargon, insufficient exchange of information, and noise in the communication channel are all barriers to communication and potential antecedents to conflict. 2. Structure ­ The term structure includes variables such as size, degree of specialization, jurisdictional clarity, member­goal compatibility, leadership styles, reward systems, and the degree of dependence. Size and specialization act as forces to stimulate conflict. The larger the group and more specialized its activities, the greater the...
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