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Unformatted text preview: llowing (Robbins 2003): a. Explicit cues on how hard they should work, how to get the job done, their level of output, appropriate levels of tardiness, etc. b. These norms are extremely powerful in affecting an individual employee’s performance. Appearance norms include things like appropriate dress, loyalty to the work group or organization, when to look busy, and when it is acceptable to goof off . Social arrangement norms come from informal work groups and primarily regulate social interactions within the group. Sikkim Manipal University 139 Group Behavior Unit 10 Allocation of resources norms can originate in the group or in the organization. Self assessment questions 6 1. All groups have ________ “acceptable standards of behavior that are shared by the group’s members 2. __________ norms come from informal work groups and primarily regulate social interactions within the group. 10.8 Conformity Strong research evidence suggests that groups can place strong pressures on individual members to change their attitudes and behaviors to conform to the group’s standard. All groups do not have a equal sway over the members and those that have more influence are referred to as reference groups. The referencegroup is characterized as one where the person is aware of the others; the person defines himself or herself as a member, or would like to be a member; and the person feels that the group members are significant to him/her. Status 1. Status is a socially defined position or rank given to groups or group members by others. Inequality is the basis for any created social order where some are more powerful, enjoy greater benefits and also command access to resources differentially. This is also related to the risk taking ability of certain groups / individuals and by virtue of this calculated risk taking ability they amass greater wealth and have superior position (status) in the hierarchy. The same is also true of groups where there is a hierarchy and all members do not enjoy the same status. Status and norms: Research shows the following with regard to relationship between status and norms(Robbins): Sikkim Manipal University 140 Group Behavior · Unit 10 Highstatus members of groups often are given more freedom to deviate from norms than other group members. · Highstatus people also are better able to resist conformity pressures. · The previous findings explain why many star athletes, famous actors, topperforming salespeople, and outstanding academics seem oblivious to appearance or social norms. Status equity:
· W hen inequity is perceived, it creates disequilibrium that results in corrective behavior. · The trappings of formal positions are also important elements in maintaining equity. Employees expect what an individual has and receives to be congruent with his/her status. For example: pay, office space, etc. · Groups generally agree within themselves on status criteria. · Individuals can find themselves in a conflict situation when they move between groups whose status criteria are different...
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This note was uploaded on 03/01/2014 for the course MBA mba taught by Professor Smu during the Fall '10 term at Manipal University.
- Fall '10