Abstract and concrete observation when you have more

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Unformatted text preview: th flowing gestures may suggest openness, especially if they are in harmony with that of the person they are talking to • there are four dimensions of verbal behaviour considered in this chapter: patterns of selective attention, client key words, “I” statements and “other” statements, and abstract and concrete observation • when you have more awareness of verbal and nonverbal behaviour, you will have an increased ability to notice conflicts and discrepancies, including guilt, depression, anxiety (which are all internal conflicts), and cultural oppression, and workplace problems (which are external conflicts) • each culture has a different style of nonverbal communication, for example how often they touch one another in conversation, or when smiling or eye contact is appropriate, so as a counsellor you need to be careful about your own ideas of what is “normal” Example interview: the client and interviewer have a slow start due to multicultural differences, but the interviewer tries to make him...
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This document was uploaded on 03/03/2014.

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