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Chapter 13 – Social Support

Compromising intermediate between assertiveness

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Unformatted text preview: better chance of solving problem before it becomes unsolvable or destructive • conflict associated with stressful outcomes – aggression, anger, damaged relationships, violence, wars o conflict can be constructive – confronting disagreements through productive communication can lead to positive growth and improvement • conflict not an enemy • difference of opinion – opportunity to consider solutions that otherwise would not be examined or explored • relationships can be strengthened by sharing feelings or concerns • assertiveness: standing up for personal rights and expressing thoughts, feelings, beliefs in direct, honest, appropriate ways that do not violate other person’s rights Styles of Conflict Resolution • Thomas- Kilman Mode Instrument: five different styles of conflict resolution o different situations and different people require different techniques 1. Avoidance • unassertive, uncooperative • do not pursue own concerns or those of other person – do not address conflict, sidestep, postpone, or withdraw • hide and ignore conflict • char...
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