Chapter 13 – Social Support

Mimic content of communication repeat exactly what is

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Unformatted text preview: training • listening not same as hearing • lack of listening skills – biggest barrier to effective communication and source of stress • autobiographical listening: Covey – we listen from perspective of our own experience 1. we evaluate – evaluation is method of viewing a situation according to our past experience and we may not necessarily see the entire picture from other person’s perspective 2. we probe – we attempt to dig out information at our pace, rather than other person’s 3. we advise or tell – we are prescribing course of action – often we mean well, but advice almost always comes from our own experiences and biases, which may be wrong for other person 4. we interpret – we explain behaviour of another person in terms of our motives • autobiographical listening can result in lack of clear communication and the speaker may not feel heard Empathic Listening • most advanced form of listening • active listening with intention and commitment of truly understanding other • involves focusing on what other is saying rather than what we are going to say next • Covey: empathic listening key...
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