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Unformatted text preview: . The field experiment
design for real-time feedback consisted of a control period of eight weeks with no feedback, followed
by the introduction of three experimental conditions which occurred in serial order over a period of
eight weeks. The first condition was the introduction of a highly visible form of feedback to operators
with accompanying training, with the hypothesis that it would reduce energy waste through increased
'Energy intensity is defined here as energy per unit produced operator experimentation. The second condition was introducing the same feedback to operations
managers with accompanying training, with the hypothesis that it would reduce energy waste even
more than what was observed in the first phase. The third condition was reducing the visibility
of the feedback, which sought to identify if the feedback produced behavior change that would be
sustained without easily visible feedback.
Testing the third component of the hypothesis relied more on analysis and research, mainly
because right-sizing experiments would have involved capital allocation and purchase of new process
equipment which was beyond the constraints of the study. T...
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- Spring '14