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Unformatted text preview: waste. As noted in Chapter 3, real-time
feedback is consistent with generally accepted continuous improvement principles, and may be a
way to accelerate the DMAIC process (and more generally the PDCA cycle) that was tested in the
first part of the hypothesis. This section will discuss the motivation for testing the effect of real-time feedback through a
short literature review, describe a case study that included a field study that utilized real-time
feedback conducted at Raytheon, and conclude with some remarks on the management implications
of a real-time feedback approach. 5.2.1 Real-time feedback applied to an energy use reduction program Section 5.1 described the DMAIC business process, popular in six sigma literature, that accomplishes
the PDCA cycle which is the hallmark of continuous improvement and kaizen. As previously noted,
the PDCA cycle is often described as applying the scientific method as a business process .
Organizations that accelerate the process of learning from these cycles tend to perform better than
organizations that do not[19...
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- Spring '14