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Unformatted text preview: nment, however, especially in a highly hierarchical environment such as Raytheon, the
ownership, incentives and authority to adjust behavior unilaterally is not as tightly aligned. Thus,
the role of management is critical to support operator behavior change, and passive feedback such as
dashboards to operators without management engagement, no matter how good the user interface,
is probably not the most effective solution to reducing energy waste.
Real-time feedback systems might be more suited for those already concerned about
The final implication, which incorporates the previous two implications, is that real-time feedback is
probably more suitable for those manufacturing environments that have already harvested the "low
hanging fruit" in terms of enforcing procedural compliance. A good example at Raytheon would
be CCA. CCA produced compliance with energy audits, without the benefit of real-time feedback
systems, by leveraging their organizational structure and aligning incentives for operators to actively
participate. As a result, as...
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This document was uploaded on 03/03/2014 for the course ADMIN 1 at Universidad Nacional de Colombia.
- Spring '14